DJH - Stoke-on-Trent

Luke J.

Moving away from DJH after several years of working together. Unfortunately, had same experience as other reviewers. Service used to be good but has drastically deteriorated. Attempt to charge fees before engagement letters have been signed and before fee structures have been shared, which is a breach of ICAEW's guidelines. Seem to care more about audit business.

Matthew W.

I found them really good... At escalated fees, lack of communication, a different representative every time you have a question while hiding behind their big corporate logo, passing the blame between their spineless, faceless directors that are as much use as a chocolate fire guard... Legal fraudsters, beware!!! £££

Emma M.

Unfortunately after nearly 20 years am having to move to another accountant. Poor customer service, poor efficiency. Since changing from Morris and Co things have gone very downhill. I have a different person every year no continuity and fees are high. Very quick to bill without even producing any accounts for me until I pointed this out to them. I do not appreciate being chased for a bill when you haven't even delivered the goods. I do not find them to be especially helpful and certainly the service is not personalised and bespoke to you as a client.

Ann J.

I don't normally leave reviews, but felt compelled to do so following the service I have received.

I thought I was engaging with a Professional reputable firm; all was good pre-sign-up. Since then, the service has been abysmal, to say the least, I have worked with many accountants throughout the UK during my business career and have to say this is the worst mid-sized firm I have ever had the displeasure of dealing with, I sincerely doubt it, but I do hope that my experience is a one off for the sake of all those businesses that rely on them.

Ali A.

I don't often share negative reviews! I'm doing this out of frustration

I was with DJHMC or as they were previously known as Morris and co for a couple of years
Glorified conveyor belt service is how i would describe it. You won't know how bad your service is until you get an actual accountant look into your accounts.
AVOID

James G.

I have my account with Moco who have recently joined with DJH Mitten Clarke.
Always been very happy with the speed and quality of responses from the Chester team. My accountant Tom Slevin is always helpful and I highly recommend him.

S S.

I never thought I would be writing a review like this as we were customers of DJH for over 35 years but I have to say that after receiving very poor service since January this year I made the decision to move our company and my personal accounts to another accountant. The time it took for the annual accounts to be completed was far too long and full of excuses as to why they were not done. At one point there was a rather an unprofessional comment made on their portal ( another irritating part of their service ) which I felt overstepped the mark. During the same timescale I also used them to take over our monthly accounts but they caused more issues and I have had to pay for another accountant to correct the errors. To top this I asked for one of the senior people to contact me, who did, then I had to chase the person twice to respond to his own emails with dates and times set by him, weeks later! Good luck to those who stay but certainly to us it became style over substance and there are better alternatives out there which are much cheaper !!

Craig C.

Excellent so far in helping with everything I still have more to go with them and feel like they will be nothing but an asset for my business moving forward