The Miles Consultancy (TMC) - Crewe

Address: Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom.

Website: themilesconsultancy.com
Specialties: Consultant.
Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance.
Opinions: This company has 49 reviews on Google My Business.
Average opinion: 3/5.

📌 Location of The Miles Consultancy (TMC)

⏰ Open Hours of The Miles Consultancy (TMC)

Monday: 8 am–5 pm
Tuesday: 8 am–5 pm
Wednesday: 8 am–5 pm
Thursday: 8 am–5 pm
Friday: 8 am–5 pm
Saturday: Closed
Sunday: Closed

The Miles Consultancy (TMC): A Comprehensive Overview

Address: Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom

Website: themilesconsultancy.com

Specialties: Consultant

Other points of interest: Wheelchair-accessible car park, Wheelchair-accessible entrance

Opinions: This company has 49 reviews on Google My Business.

Average opinion: 3/5

Characteristics of The Miles Consultancy (TMC)

The Miles Consultancy (TMC) is a reputable consultancy firm based in Crewe, United Kingdom. With a focus on providing expert consultation services, TMC has gained recognition for its wheelchair-accessible facilities, including a car park and entrance, making it an inclusive choice for clients.

Users have noted that while the website is simple to use, the responsiveness of the email system and availability of chat and phone options could be improved, especially for time-sensitive queries. However, some positive experiences have been shared, such as effective issue resolution and efficient customer service.

Location and Accessibility

Located at Spring Farm Business Centre, Moss Ln, Crewe CW1 4RJ, United Kingdom, TMC ensures accessibility for all clients. The firm's commitment to wheelchair accessibility highlights its dedication to providing an inclusive service environment.

Relevant Information for Potential Clients

Potential clients seeking consultation services should consider the following points when deciding whether to contact TMC:

The firm's specialization in consultancy services
Its wheelchair-accessible facilities, including a car park and entrance
The average opinion rating of 3/5 based on 49 Google My Business reviews

While some users have mentioned room for improvement in their reviews, it's essential to consider the overall feedback and the experiences of those who have had positive interactions with TMC.

Final Recommendation

For those in need of consultation services, The Miles Consultancy (TMC) offers a range of options that cater to various needs. Despite some areas that could be improved, the firm's commitment to accessibility and its simple-to-use website make it a viable choice for potential clients.

We recommend visiting themilesconsultancy.com to learn more about their services and make an informed decision. Don't hesitate to contact TMC through their website to discuss your specific requirements and take the first step towards achieving your goals.

👍 Reviews of The Miles Consultancy (TMC)

MM H.

3/5

Ok so upgrading this review, in fairness the email system does work eventually, and after a few exchanges did get everything organised. Still think chat and phone options should be more responsive for time sensitive queries but overall did respond and resolved everything. And thanks to Amy for her note too

Nigel W.

5/5

My query was dealt with effectively and efficiently by Ethan. It was a very positive customer service experience. He anticipated my issue and resolved it within a minute. I find the website simple to use and it does what its meant to.

Rhys M.

1/5

Truly shocking, unhelpful customer service, an app that serves almost no function and ridiculous parameters when it comes to audit scores.

Jason T.

1/5

we use this at work - they are useless the webpage is clunky, the app is unusable, they apparently have a tracking system so that it can log your miles on a trip - never worked

got a new car - been trying to change mine no joy - went onto the chat assistance - over 40 minutes and no response - then they just closed - only work 9-1600

they remind you just the once to close off- obviously think everyone else isnt busy. Couple of reminders would be the norm usually.

I cant see the benefit they add, just the pain to any employee they have actually been mentioned as a reason to leave a compay!

Sky K.

1/5

Terrible service, would actually give zero stars if I could. Haven't updated my profile with the new HMRC mileage rate as of September 1st - raised this four times and still two weeks later I'm "waiting for a team leader to look at it". I don't understand how changing a number from 16p to 17p in someone's profile takes two weeks. That said, it took a further week for them to understand my (very simple) query. I'm now going to be out of pocket two months on the run because of this company's ineptitude.

Thomas M.

2/5

Website is dire! Crashes at every input then you have to go to home refresh and start again. A 20 minute task takes an hour!

Colin B.

2/5

Lots of problems with their app changing addresses & mileages due to glitches in there operating system; this seems to be an ongoing problem. Their staff where positively rude at times, even after written proof of their mistakes was provided

Mark G. P.

2/5

Every now and then the app stops working I then have to log in then my password won’t work so I have to change it and for the last 2 days it won’t auto track this app is a pain I now have to write my destinations down down to this not working I’m to busy with work to add extra workload to my day