Hanne & Co Solicitors LLP - London

Josh H

Very efficient and friendly service from Steven and Clara, and I would definitely use them again for future conveyancing.

Nothing went wrong and the purchase was completed as quickly as was possible. Steven was always available and helpful/reassuring on the phone whenever I needed to call. Both Steven and Clara have a high level of customer service skills. The searches were thorough and I felt everything was being done in the safest and most secure way possible. Also, Hanne&Co. systems leave almost no scope for fraud/scams when it comes to high value transactions.

The one improvement that I thought could be made in future would be to be even more clear about items of service which may attract an additional fee for more complex conveyancing transactions. I accrued some additional charges because of the more complex nature of the purchase. This was all very clear in the Terms and Conditions that were sent to me in writing, however, I had just skimmed through this and it hadn't been in the front of my mind.

So maybe a verbal warning so that the potential for extra fees is made as clear as possible would improve the service even more.

Parviz Foroughian

This is a great company with a group of trustworthy professionals that get the job done with no fuss.

And a special thank you to Steven Bannell for his continuous support and sterling work.

We have been a client for a couple of major housing transactions and cannot think of doing this with any other company in the future.

Keep up the good work team.
Parviz

Peter Watson

Hanne & Co acted for me regarding a section 21 eviction notice and provided advice on the existing and new tenancy agreements. Their advice was timely, comprehensive and clearly understandable. I would have no hesitation in recommending them for similar, or indeed any other, matters.

howard andrews

Associate Solicitor Buncy Vaghela (with new assistant) that I met twice for a purchase of older peoples flats in Rohampton were incredibly efficient. And treated me , with my learning issues and one who is now a senior, with so much consideration. I needed time and i decided to abort simply as I needed to process something that was said to me by the vendor in message that needed discussing with solicitor. The bill was reasonible & processed in a day --being much less than the quote.

leonora ryle

Safe to say we would not recommend after our recent experience. Having used Hanne & Co previously for a house purchase we confidently instructed them for our sale and purchase this time round however we have had a nightmare with their accounting team. They have made constant errors throughout which have left us with very little confidence anything has been calculated correctly. They initially made a mistake which if we hadn't spotted (and then had to explain the workings out to them) would have left us over £24000 out of pocket... Despite us querying it they insisted they were right until we emailed and explained with screenshots why they had in fact worked it out wrong. They are meant to be the professionals. Then days and days after we had completed they reached out to say they had again got it wrong and we had to pay them an extra £1800 that they had mistakenly paid back to us on completion. Having just moved house we had obviously used any money for furniture and other purchases so being told later they had made yet another error and we had to pay it back was terribly stressful. Ours was a relatively simple purchase and they couldn't calculate the funds correctly so I would avoid them in future

annie k

I was referred internally to Steven Bannell after previously having a good experience with the firm.

Despite knowing all the facts of my property transfer, 1 month after initial contact and monies paid, Steven said he had misunderstood the details of my property transaction and actually could not take on my case.

He was contradictory, defensive and lacked empathy when I followed this up. After some back and forth I did eventually receive a refund of my deposit, but was told I could not be refunded the outstanding amounts for other checks, as he suggested this was due to my own fault.

Unfortunately he would not budge on his position of not being liable or returning the money, so I wrote a formal complaint. The next day I received an email with an apology from Steven and also stating that the outstanding monies owed will be fully refunded to me.

Glad I advocated for myself to get resolution on this matter and would not recommend Steven due to the unnecessary stress and unprofessionalism. In addition to the above issue, I found the work to be sloppy overall;  slow replies, questionnaires had contained other clients personal information etc.

Sheila Gimson

Hanne & Co dealt with all my property transactions promptly and with good service. The only slight flaw was that a request from my first buyer's solicitor to move to exchange quickly was passed on rather than being fielded. But after that everything progressed as smoothly as could be expected. I would recommend using the firm.

Lynne Finnerty

We have no hesitation in recommending Hanne & Co. We dealt with Steven Bannell and his team. All were extremely helpful and professional and communication was excellent throughout a house sale and a purchase. Unfortunately there were problems when we moved in due to issues left by the previous owners. We were given the best advice and the matter was resolved without animosity.
5 star service!