Boys & Maughan Solicitors - Canterbury, St George's Place - Canterbury

Andrew W.

This company represented the buyers of our house. Thank goodness they were not our solicitors ! They were so slow at replying to our solicitors. We had been ready for weeks and numerous exchange dates were proposed with no response. Paperwork had not been completed on time. Nothing was emailed it was all sent by post ! No updates or communication which made it so difficult to plan. My solicitor, estate agent and myself were all pulling our hair out because of the lack of communication. Graham Tong seems to have adopted very old school methods which do not work in today’s world. Avoid at all costs. If these are your buyers solicitors be ready for it to take weeks and weeks to complete. Numerous turn around in staff recently has obviously added to the incompetence of this company.

Harriet H.

I’m very happy with the work done behind the scenes to get the job done. Everything seemed to be very quick and efficient. As a first time buyer I was very worried and generally I was reassured throughout. There were a couple of occasions when correspondence wasn’t responded to and calls weren’t returned. I was also disappointed that I told two members of the team that a family member had passed away when we were close to completion, and this wasn’t acknowledged at all. I’m very grateful for all the work that has happened in the background and that they got the job done, but the customer service could be improved. Even a simple “how are you” on the phone would go a long way, especially when I had asked this to them first.

Sarah D.

As a first time buyer i had no idea of the process and what to expect. But everything from start to finish went very smoothly, there was an issue with the developers which caused a hold up of purchase but i was kept informed of progress at every step and completed in good time. I cannot thank Victoria and her team enough for their expertise. i would highly recommend.

Adeline L.

Graham was very thorough, extremely efficient and professional!

All correspondence was fast, concise and to-the-point. He would point out important things that I would normally have no clue about and answer any queries had in a simple and professional manner.

I felt that I really had a line of defence with Graham looking out for my best interests during the process. All the difficult questions were asked to the relevant parties. All the potential problems were queried and clarified.

Patience was the number one factor in my case. I was very keen to investigate various issues that came up which were fairly time consuming. I also turned away from an initial property, even though Graham had done searches etc., it was no issue at all (with reimbursements made for the next buyer's purchase of the searches)... this level of transparency is what made me sure to continue with Boys & Maughan on the next property.

All fees are transparent, clearly laid out and easy to understand. Very refreshing.

Highly recommended!

Kevin H.

Completely satisfied with a very efficient and professional conveyancing service during the sale of my property. They were always contactable and quickly replied to any queries. Would definitely use again and would not hesitate in recommending them to friends and family.

David C.

I found this solicitors friendly, clear, professional and efficient. They were given an extremely tight deadline (due to the change in Stamp Duty) but got everything done on time and with no fuss despite various other house sales which had to be completed to the same deadline. Graham Tong, Michelle Rowland and the rest of their team were excellent.

Oliver &. B. H.

We recently bought and sold properties in Folkestone and Dover, with the conveyancing being handled by Mr Downer of Boys & Maughan in Canterbury.
Every aspect of a fairly complicated process was extremely well handled. His approach was professional and the attention to detail very reassuring.
All in all a very good experience. Highly recommended.

Tom W.

Recently completed a house purchase with Miles and Barr, and used Boys and Maughan (who was their suggested solicitor). Very grateful to have used them. Very professional, and quick to complete tasks. Process went very smoothly and would definitely use them again.