Royal Mail Group Ltd - Ellesmere Port

Introduction to Royal Mail Group Ltd

Royal Mail Group Ltd is a British company that has been connecting customers, companies, and countries for over 500 years. With its modern, efficient network, the company delivers letters, parcels, and new products across 40 countries worldwide. As a digitally innovative and climate-conscious organization, Royal Mail Group Ltd has established itself as a leading player in the postal and parcel delivery industry. In this article, we will delve into the company's services, location, featured characteristics, practical information, and reviews from customers.

Main Services

• Shipping and mailing service: Royal Mail Group Ltd offers a range of shipping and mailing services to individuals and businesses, including letter and parcel delivery, international delivery, and special delivery services.
• Post office: The company operates a network of post offices across the UK, providing customers with a convenient and accessible point for postal services.
• Delivery: Royal Mail Group Ltd provides door-to-door delivery services for parcels and letters, ensuring that customers receive their mail and packages in a timely and secure manner.
• Specialized delivery services: The company offers specialized delivery services, including signature on delivery, delivery to a specific time, and delivery to a specific person.
• Business delivery services: Royal Mail Group Ltd provides business delivery services, including parcel delivery, letter delivery, and courier services.
• International delivery services: The company offers international delivery services, including delivery to over 40 countries worldwide.
• Parcel delivery services: Royal Mail Group Ltd provides parcel delivery services, including express delivery, standard delivery, and tracked delivery.

Location and Access

Royal Mail Group Ltd is located at:

14 Rosscliffe Rd
Ellesmere Port
CH65 5AA
United Kingdom

The company's address is situated in the heart of Ellesmere Port, a town located in the Cheshire West and Chester region of the UK. The nearest motorway is the M53, which provides easy access to major cities such as Liverpool and Manchester.

The company's location is wheelchair-accessible, with a wheelchair-accessible car park available on site. The entrance to the building is also wheelchair-accessible, ensuring that customers with mobility impairments can easily access the premises.

Featured Characteristics

• Digitally innovative: Royal Mail Group Ltd is a digitally innovative company, using technology to improve its services and reduce its environmental impact.
• Climate-conscious: The company is committed to reducing its carbon footprint and has set ambitious targets to become carbon neutral by 2050.
• Modern and efficient network: Royal Mail Group Ltd has a modern and efficient network, enabling the company to deliver mail and parcels quickly and reliably.
• Over 500 years of history: The company has a rich history, dating back over 500 years, and has established itself as a leading player in the postal and parcel delivery industry.
• Global reach: Royal Mail Group Ltd delivers mail and parcels to over 40 countries worldwide, making it a truly global company.
• Customer-focused: The company is committed to providing excellent customer service, with a focus on reliability, security, and convenience.

Practical Information

• Phone: 3457740740
• Website: jobs.royalmailgroup.com
• Address: 14 Rosscliffe Rd, Ellesmere Port CH65 5AA, United Kingdom
• Opening hours: The company's opening hours vary depending on the location, but most post offices and delivery centers are open Monday to Friday, 9am to 5pm.
• Payment methods: Royal Mail Group Ltd accepts various payment methods, including cash, credit/debit cards, and online payments.
• Delivery times: The company offers a range of delivery times, including next-day delivery, 2-day delivery, and standard delivery.

Reviews and Opinions

Royal Mail Group Ltd has received 53 reviews on Google My Business, with an average rating of 2.3/5. While some customers have expressed satisfaction with the company's services, others have complained about delays, poor customer service, and high prices.

Some common praises from customers include:

* "I've been using Royal Mail for years and have always been impressed with their reliability and efficiency."
* "The customer service team is always helpful and friendly, even when I have questions about my delivery."
* "I love the convenience of being able to track my parcels online and receive updates on their delivery status."

On the other hand, some common complaints from customers include:

* "I've experienced delays with my deliveries, which is frustrating and inconvenient."
* "The customer service team can be slow to respond to my queries, which is disappointing."
* "The prices for Royal Mail services are high, especially for small packages."

Overall, while Royal Mail Group Ltd has its strengths and weaknesses, the company remains a popular choice for individuals and businesses looking for reliable and efficient postal and parcel delivery services.

👍 Reviews of Royal Mail Group Ltd

Ben P.

2/5

Absolutely unbelievably crap service. I have insomnia and can't sleep some nights so there is a big CLEAR SIGN on my door stating 'if no answer please leave behind black bin' normally this is not a problem and I get a delivery proof pic of it behind bin or it comes through that magical little hole in the door. Letterbox is it ? 🤷
Today I wake up late (no sleep night before or night before that) to find my tracker says delivery attempted YET NO RED CARD and that ofc my big sign had been ignored. Rang up waited 30mins for the lady to repeat my tracking message and then tell me I would have to wait till the next morning (which subsequently I had made plans for) some business to attend to and a therapist to see.
But hey ho I will have to live with it.....

THANKS ROYAL MAIL LEARN TO READ

PS would like to add the service has improved again my normal postman is very good cheary happy chap but sometimes I think it's another stand in maybe who just I don't understand ignoring the signs I don't get it why ignore a sign.
Anyway trust saying to say this is NOT constant they are very occasional and as stated my usual service and certainly my postman is nothing short of perfect.

Greg B.

2/5

The staff are always helpful & friendly, but the opening times are ridiculous. They are getting shorter & shorter.

It needs to be open later, so people who work can actually come & collect their items.

Del M.

1/5

Your timings are pathetic. People work. Opening for a 2 hour slot helps no one. The Thursday slot is a deliberate attempt to mess us about. Most people finish work at 5 or 5.30 so it is UNREALISTIC to make it there for 6pm. Pathetic. No wonder you are losing money hand over fist.

carrie R.

1/5

"attempt delivery" for two days now saying nobody is in.lies .I even gave my phone number. do the job or pass the contracts on. no wonder you are in the news for failing

Liv R.

1/5

Honestly I've never experience such hassle from a Post Office before. We have lived at our address for TWO YEARS and had numerous deliveries -2 when we first moved our parcels kept getting sent back to the senders as 'incorrect address' - Now this happens still every so often and has happened TWICE in the past 2 months again. It's getting ridiculous. Our address is perfectly accessible and is on Google maps, maps ETC. so there should be no issues whatsoever any more. It's very frustrating and you can't even contact them properly either !!

Gillian H.

1/5

One star is too much for this postman. I received a package yesterday. I tried ringing the local sorting office to complain about the postman but they close at 10 am ?why? My package was roughly shoved through my letterbox after the postman had knocked on my door? There is a notice at the side of the door stating "PLEASE USE MY INTERCOM DO NOT KOCK MY DOOR THANK YOU". This notice is for my security , I am 76 years of age. It is not for the postman to blatantly ignore. He seemed to think the notice should not apply to him! He could easily have used the intercom to advise me about my delivery but chose not to. When I opened the door he argued with me and threatened that he would not deliver my mail in future. Really!!
My security was of no importance to him. He was utterly rude and a total mysogenist.
Needless to say that I have reported this awful postman to head office for his unacceptable behaviour. Where is the nice postman we used to have in this area?

This notice is for my security

Daniel N.

1/5

Awful service. They deserve 0 star.
I don’t know why these guys are still in operation. Worse delivery service ever.
*Always delivering my mail to another address…
*1st class arrives 2 days after getting a delivery notification and 2nd class is 3 days afterwards.

Chris M.

1/5

8-10am to pick up a parcel? Stop changing the times every 5 minutes. I’ve had 2 parcels returned thanks to it never being open. Absolutely dire company. As is evident by the latest scandal.