Air IT - Nottingham

K A.

Appalling service, extremely slow to respond . A number of the team who have joined lately do not seem to know what they're doing as there have been many occasions where i've had multiple call backs in an attempt to resolve a simple issue and/or been online with them where they have disappeared and not responded until the following day due to them seeking advice from a senior on standard procedures. They were due to build x10 brand new laptops and have them shipped to us, this took close to 6 months to complete. They also lost one of them which took even more time to finally relocate. We have been out of contract with them trying to switch to an alternative provider, they have not been very cooperative and have been holding our details hostage since April - we are now in August. I do not recommend this company to anyone.

Samantha P.

Air-It have supported RH Commercial Vehicles for a number of years for all IT services - from Hardware, to User Profiles, to Network Security. They have assisted us to expand the number of sites we have with their Project Management expertise, we can rely on them to contribute to our strategic development plans.
All of the team are friendly and knowledgeable and quick to respond to any issue. They are happy to make recommendations to improve how we work, always keeping an eye on efficiency and costs.
We are happy to continue partnering with Air-It.

Siani C.

Phil was extremely helpful at every step of the process from trying to fix my original laptop suffering from 'blue screen of death' and when that couldn't be done, arranging for a new one and assisting with the set up. He made an inconvenient and annoying issue, pain free to resolve. 🙂

Kian M.

Rob understood the need for the request and carried out the fix well.
His actions were clear and well thought out and has been one of the only positive experiences with dealing with your company thus far.

chris

Air IT Have been our provider for support and operations for years now, and their service offering is second to none. All team members are a pleasure to deal with.

Had a recent issue where we were migrating hosts for our main site, and AirIT happily liaised with our developers and made the switch over very painless and quick.

Thanks to Curt & Ryan for their last minute help (and some late night email chains!) on this one. Should mention Paul, Simon, Jakub and the wider team also, for the consistent, freindly support they provide us. Highly recommended, for businesses large or small.

Philip T.

I have no way of knowing how to contact this company. I have emailed accounts, called accounts and left a message on serval occasions for three months I have not had a reply. I have even called the support number and emailed sales. This is one of the reasons I moved my business, simply dont care about customers. I have no idea what I have to do to speak to someone in this business. AVOID!

Mario M.

Contacted Air IT with a view to arranging an upgrade from Exchange 2007 to 2013. The service received was exemplary from start to finish, Ben was very well prepared and the process went very well indeed. No problems at all and we are now running a shiny newer version. The price was very competitive. Thanks Guys.

Faye S.

I was first introduced to Air-IT in January 2013. I was immediately impressed by their highly professional set-up at Nottingham Business Park, which is complemented by their expertise and specialist knowledge across all areas of managed IT support. All the Air-IT team members I’ve been in contact with have shown a real dedication to providing first class technical support and high quality customer service. The Service Desk has responded quickly to any technical queries I’ve raised and the IT support process they have in place is highly efficient. I’d be pleased to recommend Air-IT to any company looking for a new managed IT service provider in the Midlands area and beyond.