Boys & Maughan Solicitors, Canterbury - Castle Street - Canterbury

Ana A.

I had excellent experience with Boys&Maughan Solicitors. Richard Gilles hepled me with professional invaluable advice. I can honestly say Richard Gilles absolutely brilliant Solicitor. Highly recommend! Ana Jankovskaja

John

I must point out that my complaint is not with Boys and Maughan, however, my grievance is with Gardner Croft, who amalgamated with them on 2nd May 2023.

I had previously made a complaint in 2019 after they had acted for me in a house purchase, which I had to take to the Legal Ombudsman, who concluded that their service had fallen short of a reasonable standard, however, it still cost me £3000.

After selling the house I found that I needed to make another complaint, so, on 23/12/2022 I emailed them and on 03/01/2023 I received a reply, which contained an attachment of their Client Complaint Procedures which contained the following:

Written complaints will be acknowledged in within 7 days of receipt whereby the name of the person responsible for handling the complaint will be confirmed. A full reply will be sent as soon as the matter has been investigated and our proposals for dealing with your concerns have been agreed upon. In any case, we will always endeavour to provide a full response within 28 days. If that is not possible, an interim response will be given explaining why it is not possible to meet this deadline, when we expect our investigations to be completed and a response finalised. You should allow us up to eight weeks to resolve your complaint. If after eight weeks we have not dealt with your complaint to your satisfaction, you can involve the Legal Ombudsman.

When I did not get an answer or an interim response after 8 weeks I took the matter to the Legal Ombudsman, it was only after they were involved that I received a reply on 10/07/2023.

During the period from making my complaint to actually getting a reply, the firm had amalgamated and email addresses changed, without informing me.

My experiences with this firm has not only left me considerably out of pocket, but has also been extremely stressful and time consuming. My advise to anyone is avoid them at your peril!!!

This is a new review posted on 21/05/2024

gary P.

I went to them for advice as my brother died and before he did severed the joint tenancy as well well stole from my mum. As I had to raise about £3000 before we could get the advice from a barrister, I contacted the solicitors again at the beginning of March to say I wanted to take things to the next stage. Basically after 4 weeks of trying, emails phone calls and no return, I decided to go elsewhere. I collected my file I left, no apology, and I don’t think they deal with small work anymore. Dreadful experience and I certainly won’t be back.

Dean &. J.

Gardner and Croft LLP are horrendously unprofessional. They misspelled their client's name in all three letters as well as addressing family under the wrong title of relationship. Letters were copy and pasted, resulting in factually incorrect statements.

After bringing this to their attention, I was ignored, even after several chaser emails demanding a response. They have completely shown themselves up, resulting in me losing all faith in their services.

My advice is to go somewhere else. Through my experience I deem this company is completely incapable of running a solicitors.

David M.

Excellent service throughout the purchase of a leasehold flat. Mr Jay Sandhu and his secretaries kept us informed regularly and we had good meetings to discuss the whole process. I fully recommend Gardner Croft solicitors.

Joe B.

Don't go near this company. I had the misfortune to use them some years back. I was involved in a major car accident and was injured. They proceeded to almost destroy the case and if I had not changed solicitors I would DEFINITELY have lost. There is no question, no question they were not interested and incompetent. I ended up settling for 100's of thousands of £'s yet under their watch I was on the verge of having the case kicked out!

Kimberly F.

I was really happy with the service that J the solicitor and his secretary Sarah provided. They went through every detail with me and guided me through the whole process of selling my property. I would definitely recommend them, especially for property buying and selling. Great advice and great service.

Karie M.

I received a very good service when purchasing a leasehold flat. The solicitor spent time explaining everything to me, and I felt a very thorough process was carried out.