Chancellors - Lightwater Estate Agents - Lightwater

Dave Taylor

Unfortunately you cannot leave less than 1*. Chancellors Lightwater are truly the most unprofessional company I have ever had to deal with. As a seller the marketing price was agreed upon, we were then badgered into quickly signing into a contract on the back of being told that they had a buyer who wad really interested in the property and wanted to view immediately - Needless to say this buyer never viewed the property ( Ploy perhaps to get us to sign quickly ) Property is then photographed and sales literature generated but 20K below the agreed asking price, we then challenge Chancellors on this and was advised that all would be OK and that interested buyers would offer in excess - really why would anyone pay more than he advertised price?
We had been advised by Chancellors during their sales presentation that all the agents in the Lightwater office are local to Lightwater and have a great knowledge of the area, hence they were the best agents in the area for selling.
Well the Open day arrived and we were advised that 5 couples were interested. The agent hosting the open day didn't have a clue of the local area, he had trouble finding the property and more so didn't have any knowledge of the property, which resulted in him knocking on our neighbours door and asking them - how completely unprofessional? Furthermore when potential buyers were asking him the price that would be accepted he was saying the value that was 20K below what we wanted.
Basically Chancellors took no notice of our expectations and are only driven for a quick sale. Their Management is non-existent their work ethics are non-existent. Fortunately after raising our concerns in the form of a Formal Complaint we have exited from their contract.
Please do take on board our experiences and give careful consideration before signing up with this unprofessional outfit.

Matt Bayliss

Having recently purchased a property through Chancellors in Lightwater, I can confidently say that my experience was exceptionally positive. Keira, in particular, was fantastic at managing my expectations and accommodating flexible viewing times. I genuinely couldn't recommend them highly enough

Joy Steel

I had a great experience working with Martin Jakins to sell our home.
As the new manager at chancellors lightwater, he made a personal visit on his first week in office and reassured a smooth and stress free process, bringing extensive market knowledge and a personalised approach that truly set him apart.
We couldn't be happier with the results 3 days after his visit with two offers in such a short time.
I would highly recommend Martin to anyone looking to sell their home.
Thank you for the exceptional service.
Joy

Roxy Bursnall

Keira at Chancellors has been instrumental in us choosing a property to purchase. The one we are buying we hadn’t planned to look at but Keira had encouraged us to do a viewing and I'm so glad she did. Keira Commitment though out the process to date has been excellent and nothing is too much trouble.

Simflex Consultancy

Excellent experience with Chancellor's in Lightwater in relation to searching for and purchasing a new house. Keira Clisby has been outstanding. Super organised in relation to viewings, helping source the right house and managing the people and paperwork thereafter. Nice work !

Nick Kendall

Huge shout out to Lewis Denny who has been extremely clear and transparent whenever I've had dealings with him - especially on the current property I'm looking to purchase. Always cheerful, chirpy and clearly goes the extra mile!!

Neesh Dee

I am extremely disappointed with my experience at Chancellors Lightwater. After having my offer accepted on a property and starting the buying process, I was unexpectedly informed that the property was sold to another buyer who offered a higher price, despite my offer being accepted and us already incurring costs for surveys and legal fees. This practice, known as gazumping, is not only unethical but also highly unprofessional.

Chancellors Lightwater showed a complete disregard for the time, effort, and money that goes into the home-buying process for their clients. I would caution anyone considering using their services to think twice, as their business practices seem to prioritise profits over trust and integrity.

Avoid them at all costs!

Diana Najm

Keira Clisby has been super professional, knowledgable,quick to respond and very easy to communicate with. She has been helpful and supportive. Call and ask for Keira in Chancellors/lightwater branch and she will always be there to assist. Thank you Keira for your great service . All the best.