Citizens Advice Staffordshire South West (Cannock) - Cannock

Citizens Advice Staffordshire South West (Cannock): A Comprehensive Guide

Citizens Advice Staffordshire South West (Cannock) is a valuable and accessible resource dedicated to providing free, impartial, and confidential advice to individuals within the Staffordshire South West region. Located at 28 Beecroft Rd, Cannock WS11 1BG, United Kingdom, the service offers a wide array of support, focusing on helping people understand their rights and navigate complex situations. The organization operates as a non-profit, ensuring that all services are available without charge, reflecting a commitment to social justice and equal access to information.

Contact Information:

• Phone: 8082787874
• Website: citizensadvicessw.org.uk

Accessibility: Citizens Advice Staffordshire South West (Cannock) prioritizes inclusivity, offering practical accommodations to ensure all individuals can access their services. Notably, the premises feature a wheelchair-accessible car park and a wheelchair-accessible entrance, demonstrating a dedication to removing barriers to participation. This commitment to accessibility is a key element of their service delivery.

Services Offered

The organization’s expertise spans a remarkable breadth of topics, providing guidance and support to individuals facing a diverse range of challenges. Some of the key areas of assistance include:

• Debt Advice: They offer expert advice on managing debt, negotiating with creditors, and exploring debt relief options.
• Housing Advice: Citizens Advice Staffordshire South West (Cannock) provides support with housing issues, such as rent arrears, evictions, and homelessness.
• Benefits Advice: Navigating the complexities of benefits systems can be overwhelming. The service assists individuals in understanding their entitlements and applying for appropriate benefits.
• Consumer Rights: Protecting consumer rights is a primary focus; they advise on contract law, unfair trading practices, and product warranties.
• Employment Issues: Guidance is available on employment rights, unfair dismissal, discrimination, and claiming redundancy pay.
• Family Law Matters: While not providing legal representation, they offer information and support related to divorce, child custody, and financial settlements.
• Legal Aid Assistance: They can help individuals understand if they are eligible for Legal Aid and connect them with appropriate legal services.

Positive Feedback and Reputation

The service consistently receives positive feedback from the community, as evidenced by its 37 reviews on Google My Business with an average rating of 4.4/5. These reviews consistently highlight the helpfulness and expertise of the advisors. Individuals frequently commend the advisors’ ability to provide clear, concise explanations and offer tailored advice based on their specific circumstances. The responsiveness of the team, particularly demonstrated through timely email replies to web form inquiries, is also frequently praised. The approach of offering information and signposting, as demonstrated in one client’s experience, appears to be a valued method, respecting individual autonomy while providing crucial direction.

The dedication to providing accessible and reliable information is central to the organization’s success. The advisors’ ability to quickly understand the client’s issue and offer relevant suggestions is a recurring theme in the positive feedback. Furthermore, the emphasis on confidentiality ensures that individuals can seek advice without fear of judgment or repercussions. It’s clear that the team fosters a supportive and understanding environment, building trust with clients and empowering them to make informed decisions. Many clients appreciate the clarity and empathy demonstrated by the advisors, recognizing that they are receiving expert guidance in a safe and non-judgmental space.

How to Access Services

Individuals seeking assistance from Citizens Advice Staffordshire South West (Cannock) have several convenient options:

• Phone: Contact the office directly by calling 8082787874.
• Website: Explore the website at citizensadvicessw.org.uk for frequently asked questions, useful guides, and online resources.
• Email: Submit an enquiry via the web form, and the team will respond promptly via email.
• In-Person Visits: Visit the office at 28 Beecroft Rd, Cannock WS11 1BG during opening hours (details available on the website).

Key Takeaways:

• Free and impartial advice
• Wide range of services covering various aspects of life
• Accessible location with wheelchair accessibility
• Positive reputation based on client feedback
• Multiple access methods including phone, email, and website

Citizens Advice Staffordshire South West (Cannock) represents a significant asset to the community, providing a vital lifeline for individuals navigating challenging circumstances. Their commitment to accessibility, expertise, and client-focused service makes them a highly recommended resource.

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👍 Reviews of Citizens Advice Staffordshire South West (Cannock)

Neil T.

5/5

I approached these people today to seek advice on an issue I am having with a company I have been dealing with. I needed to clue myself up with consumer protection.
I spoke to Barry on the phone and he was very informative and gave me a lot of very useful and helpful information.
I would certainly recommend.

Viv H.

4/5

Made an enquiry using their web form and they did reply by e mail within the time frame given.
It did say, you'd get a call back but in my situation the e mail and signposting was fine.
Thank you Citizens Advice.

Milan T.

5/5

An invaluable source of reference and advice. Shameful that it has to be a charity constantly fighting for funding and forever battling local and regional government cut backs. My heartfelt thanks and appreciation go out to all those involved in Citizens Advice. Thank you.

scott A.

5/5

Very helpful staff and helped me sort my problem out

Marcus K.

5/5

Went in for a quick enquiry staff couldn't help enough really professional and none judgemental

wendy M.

5/5

Really friendly staff...helped me a great deal..

Steven R.

5/5

Good service very helpful.

Janet W.

5/5

The lady that we spoke to was lovely and friendly with everyone that she spoke to and very helpfully