Clever Accounts - Accounting service for limited companies - Leeds

Andy A.

My accountant, Jimmy Brooke at Clever Accounts is the most amazing accountant. He is speedy, knowledgeable, professional, polite, super friendly, overall nice guy, flexible, pro-active and always punctual to our regular review meetings. It is super easy to arrange a 15min / 30min catch-up with him over the telephone or via Teams. If I ever have a quick query, I just send him an e-mail & is it almost immediately answered with options of what to do, steps to take and excellent advice. He gives me the highest level of support and service you could ever expect from your accountant. He gets 10 stars out of 5 from me for the entire period he has supported me. I would thoroughly recommend Jimmy Brooke personally and Clever Accounts as a whole for all your accounting needs. Thanks Jimmy. It has always been a pleasure having your support and advice. Keep up the excellent work.

Sarah R.

I've just been assigned a new accountant by Clever Accountants, he was in touch straight away to introduce himself and I set up a meeting with a few questions I had. Hamza called on time, answered all my questions and was easy to talk to. My experience with Clever Accountants has only been positive in the 3 years I've been with them. As a small business owner I would recommend them!

Sanjay V.

Was with a nightmare accountant and wanted to switch with a deferred start date because I hadn't finished with the existing accountant. They said that was fine, signed me up and then assigned me with an accountant. Thought that's normal, until the accountant contacted me wanting to complete the sign up and start the service, she was totally unaware of the deferred date situation, and wanted to check with a manager that this was acceptable to do. Then nothing from her for months and we had past the initial date I wanted to start. Then she was expecting me to pay from the moment we had our previous conversation and I had been billed for that time. I did not agree with this as I hadn't even used any services, or even had a log in for their platform. Again, she needed to check with a manager and get back to me. And again, she did not.

I ended up chasing this and trying to get this completed, and surprise surprise, the 3 calls and conversations I had with someone else were not followed up either. Including one from yesterday where a quote for some additional services was supposed to be sent to me. These sort of problems is why I wanted to leave my original accountant, and they seem to operate in the exact same way, poor communication and not getting back to clients.

Sophie O.

Hasnain is amazing! He took the initiative to apply for loss relief after making my COTAX submission on my behalf.

I woke up this morning to an unexpected refund of over £2000 thanks to his hard work. The best surprise ever - especially as things have been very tight financially recently.

I wanted to write this review because it shows the care and attention that this firm and Hasnain put into their client's accounts.

This was going above and beyond as it shows massive initiative. It's also clear that to do to this, Hasnain has a very in depth knowledge of the taxation systems and available reliefs.

This single action has not only paid my accountancy fees for the entire year - it's also paid my mortage this month at a time when I was starting to consider looking for pound coins behind the settee.

Proof of the pudding that paying a good accountant is worth its weight in gold and it actually pays for itself!

Thank you so much Clever Accounts and thank you Hasnain.

Simi K.

I couldn't be more impressed with the service I received from Adil their team is not only professional but also incredibly knowledgeable and efficient. They’ve consistently gone above and beyond to handle my accounting needs.
Their attention to detail and clear communication make the entire process stress-free. I always feel like they genuinely care about my business and personal finances, which is rare to find.
I highly recommend them to anyone looking for trustworthy and expert accountants!

Andrew S.

I’ve been with clever accounts for a few years now and had a great experience. My latest accountant, Aqib, has been my best yet! He patiently helped me out with some silly queries where I’d got confused with my accounts, and was happy to discuss any parts I didn’t understand. Would definitely recommend both clever accounts and Aqib!

Sharon W.

Adil was very patience while allowing me to understand what seemed like complex information. He answered all questions posed in a very comprehensive manner. Adil is very knowledgeable and is not satisfied until the customer is satisfied.
Thank you for all your help Adil

So P.

I initially had a positive experience for the first two months, but things changed with the new accountant.

I found it challenging to spend a significant amount of time reviewing HMRC documents and highlighting discrepancies to address issues that arose, especially while paying for accounting services. It would have been better to consult a supervisor if there were uncertainties.

Despite having email records from the previous accountant, who provided clarity, the new accountant has given conflicting information. This has led to two months of confusion and wasted time.

I believe the newly appointed accountant could benefit from further training in accounting principles and professional communication. There seems to be a reluctance to seek guidance from supervisors, even when I pointed out discrepancies regarding personal allowances.

I have spent considerable time on HMRC documents and provided evidence to show that the new accountant's statements were incorrect, especially after confirming multiple times that personal allowances couldn't be claimed. This turned out to be inaccurate.

It is concerning that there was such a strong insistence on this point despite receiving different information from another knowledgeable accountant.

As a result, I now feel the need to seek assistance from a different accountant, as I have concerns about the current service. Thank you for your understanding.

I submitted a complaint to Clever team manager on December 9, 2024, and have yet to receive a response from Clever.