Durham County Council - Durham

Durham County Council: An Overview

Durham County Council is a local government body responsible for providing a wide range of services to the residents of County Durham and Darlington. Located at Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom, the council plays a vital role in shaping the region's future and ensuring the well-being of its communities. The council’s core functions encompass Council services, encompassing areas such as social care, children’s services, education, transport, waste management, and economic development.

Phone: 3000260000 serves as a central point of contact for inquiries and assistance. Individuals seeking information or requiring support can readily connect with the council through this dedicated line. The official Website: durham.gov.uk offers a comprehensive portal to explore council services, policies, and news updates. It’s a valuable resource for residents, businesses, and visitors to the area.

Specialties: Council, Government office. Durham County Council operates as a key government office, implementing local policies and delivering essential services across the county. Its operations are guided by a commitment to transparency, accountability, and community engagement.

Key Services and Operations

• Social Care and Adult Services: The council provides support and care for vulnerable adults, including assistance with housing, healthcare, and personal care.
• Children’s Services: Dedicated services are in place to ensure the well-being and development of children and young people.
• Education: The council oversees the provision of education services, working in partnership with schools and academies.
• Transportation: Durham County Council manages and maintains roads, public transport, and cycling infrastructure.
• Waste Management: Efficient waste collection and recycling services are provided to residents and businesses.
• Planning and Development: The council plays a crucial role in shaping the future of the county through planning and development control.
• Economic Development: Initiatives are implemented to support economic growth and create employment opportunities.

Accessibility and Amenities

Durham County Council is committed to ensuring accessibility for all its services and facilities. The County Hall building offers several features to accommodate individuals with disabilities, including:

• Wheelchair-accessible car park
• Wheelchair-accessible entrance
• Wheelchair-accessible toilet
• Toilet

Community Feedback and Reputation

The council actively encourages community feedback and engagement. Currently, Durham County Council boasts 62 reviews on Google My Business. The Average opinion: 2.2/5 indicates areas for improvement, particularly regarding responsiveness and clarity of information. Residents have expressed opinions related to service delivery, communication, and decision-making processes. The council is continuously working to address these concerns and enhance its services based on community input. Detailed reviews provide valuable insights into the experiences of residents and stakeholders, informing ongoing service improvements.

Contact Information and Further Resources

For more detailed information and to access a wider range of services, residents are encouraged to visit the Durham County Council website: durham.gov.uk. Alternatively, they can contact the council directly by phone at Phone: 3000260000. County Hall, located at Address: County Hall, Aykley Heads, Durham DH1 5UL, United Kingdom, serves as the central administrative hub for the council’s operations.

Strategic Goals and Future Vision

Durham County Council's strategic goals center around sustainable development, community resilience, and economic prosperity. The council is dedicated to investing in infrastructure, supporting local businesses, and promoting social inclusion. Future plans include initiatives focused on digital transformation, climate action, and improved public services. The council’s vision is to create a thriving and equitable county for all residents.

👍 Reviews of Durham County Council

Belal B.

1/5

Strongly advise not to buy property in Durham county and north of England poor returns and poor workmanship from workers , especially at Auction and especially old terraces that have mining problems. If not careful you losing thousands. The council is a grabbing money machine charging high council tax for almost nothing as I don’t reside there, bombarding you with letters every year to renew your “so called discount” for your council Tax , I bought a property at Auction Nov 2022 . Paid council tax worth 7500£ as I finally manage to sell August 2025 at a loss yes I was inexperienced but wow everything was a rip off and needed doing also very far from me . Buy local even if takes longer .

Alex R.

1/5

Rip off merchants. So yet again council tax has risen by almost 6% this year. How are people on 1 minimum wage supposed to be able to afford this rip off? A very cold uncaring council. They can afford to post recent circulars twice to all Durham residents which is of no interest to the public and a complete waste of funds. Stop crying the poor tale as you don't spend peoples money wisely.

OWEN B.

1/5

Just received a warning letter off them for accidently stopping on a yellow box junction at Neville's Cross bank. This was after the lights had gone green my exit was blocked by cars coming from the left. They should not have cameras up there. Absolutely evil gits.

Hannah C.

1/5

Even my dead goldfish from 2001 could run the council better than this👍🏻

Steve P.

3/5

Stop obsessing over flags and swallow up Darlington Borough Council,as they can't be trusted to mark their own homework.......or anything else for that matter.

Robert N.

1/5

Disgraceful Council to deal with. The most outdated unrealistic policies. Forcing a council tax bill on a property I had no access to all because the tenant lied and said they moved out. I have all the evidence required to confirm this but they are unwilling to do anything because there process states ‘always take the tenants word for when they say moved out’

Jane S.

1/5

Well not sure where to start. I applied for a blue badge for my 87year old mother, who cannot walk above 5 minutes without stopping, she has poor eyesight, walks with a walking stick has two false knees and hips, and surprise she does not meet the criteria!!! Do you have to be dead before the criteria is meet. What a joke! I have witnessed on many occasions people with blue badges running and skipping.
I wonder if they happen to have a family member working in the blue badge section. Moving forward I will be suppling further evidence to back the application. Hope the person who made the decision can sleep at night.

Tom

1/5

Got to one of the worst councils in England. Refusing to empty the bins incase one of there daft bin men get dirty nails.. pathetic. Saying there is a risk of contamination from washed plastics in a recycle bin but then they empty the general waste bin no problem when there is 100x risk of contamination due to food waste etc... utter waste of tax payers money. Why have bin men turned into fairies these days.