Halifax - Wiltshire

❓ FAQ 👍 Reviews 📌 Map ℹ️ Information ⏰ Hours

Address: 29 High St, Wiltshire SP1 2NN, United Kingdom.
Phone: 3457203040.
Website: branches.halifax.co.uk
Specialties: Bank, ATM.
Other points of interest: Onsite services, Wheelchair accessible entrance, LGBTQ+ friendly.
Opinions: This company has 25 reviews on Google My Business.
Average opinion: 2.7/5.

📌 Location of Halifax

Halifax 29 High St, Wiltshire SP1 2NN, United Kingdom

☎️3457203040

⏰ Open Hours of Halifax

Monday: 9 AM–3 PM
Tuesday: 9 AM–3 PM
Wednesday: 9 AM–3 PM
Thursday: Closed
Friday: 9 AM–3 PM
Saturday: 9 AM–1 PM
Sunday: Closed

Introduction

Nestled in the heart of Wiltshire, the Halifax branch located at 29 High Street, offers a comprehensive range of financial services to meet the diverse needs of its customers. This branch, operated by one of the UK's leading banks, provides a convenient location for residents and visitors alike to manage their banking needs, from everyday transactions to long-term financial planning.

Main Services

Halifax in Salisbury offers an extensive array of services, ensuring that customers have access to a wide range of financial products and solutions under one roof. Here's a list of the key services provided:

Bank Accounts: Halifax offers a variety of bank accounts tailored to different customer needs, including rewards accounts, easy access accounts, and cash ISAs.
Credit Cards: Customers can choose from a range of credit card options, including reward cards, balance transfer cards, and purchase cards.
Car Finance: Halifax provides car finance solutions, helping customers purchase their desired vehicle with affordable repayment plans.
Mortgages: The branch offers a comprehensive range of mortgage products, including first-time buyer mortgages, remortgages, and buy-to-let mortgages, to help customers secure their dream home.
Savings & Investments: Halifax helps customers grow their wealth through a variety of savings and investment products, such as ISAs, fixed-term bonds, and investment funds.
Pensions & Wealth Management: The branch provides expert guidance on pensions and wealth management to help customers plan for their future and make the most of their finances.
Insurance: Halifax offers a range of insurance products to protect customers' assets, including home insurance, car insurance, and life cover.
Online & Mobile Banking: Customers can enjoy the convenience of managing their finances on the go with Halifax's online and mobile banking services.

Location and Access

Halifax's Salisbury branch is situated at 29 High Street, in the heart of the city center. Its central location makes it easily accessible for both residents and visitors. Here's some detailed information on the branch's location and access:

Address: 29 High Street, Salisbury, Wiltshire SP1 2NN, United Kingdom
Neighborhood: The branch is located in the city center, surrounded by shops, restaurants, and historical attractions such as Salisbury Cathedral and the Salisbury Museum.
Transportation: The branch is easily accessible by public transportation. Salisbury train station is approximately a 10-minute walk away, offering direct services to London Waterloo and other major cities. Several bus routes also serve the city center, with stops nearby.
Parking: While there is no dedicated parking for the branch, several public car parks are located nearby, including the Salt Lane Car Park (SP1 1EF) and the Market Place Car Park (SP1 2AF). On-street parking is also available, subject to availability and restrictions.

Featured Characteristics

Halifax's Salisbury branch offers several unique features and services to ensure customers have a comfortable and convenient banking experience:

Onsite Services: The branch offers a range of on-site services, including a cash machine, personal and business banking support, and financial advice.
Wheelchair Accessible Entrance: The branch is wheelchair accessible, ensuring that all customers can enter and navigate the premises with ease.
LGBTQ+ Friendly: Halifax is committed to creating an inclusive environment for all customers, and the Salisbury branch is proud to be LGBTQ+ friendly.

Practical Information

To help customers make the most of their visit to the Halifax branch in Salisbury, here's some essential practical information:

Opening Hours: The branch is typically open from Monday to Friday, 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 1:00 PM. However, opening hours may vary and it's recommended to check the branch's website or contact them directly for the most up-to-date information.
ATM: The branch has an on-site ATM, providing customers with convenient access to cash 24/7.
Appointments: Customers can book appointments for more complex financial matters or to speak with an advisor. This can be done online through the Halifax website or by contacting the branch directly.

Positive Aspects from Reviews

Based on customer reviews, here are some positive aspects of the Halifax branch in Salisbury:

Convenient Location: Many customers appreciate the branch's central location, making it easy to access and visit for their banking needs.
Knowledgeable Staff: Several customers have praised the staff for their helpfulness, expertise, and willingness to go the extra mile to assist them.
Range of Services: Customers have highlighted the wide range of services and products available, enabling them to manage all their financial needs under one roof.
Community Involvement: Some customers have mentioned that the branch actively participates in local community events and initiatives, demonstrating their commitment to supporting the local area.

👍 Reviews of Halifax

Til

5/5

I have had to go to Halifax branch for my name to be changed on my bank accounts @ 9.28am on Wednesday the 9th of October 2024.
Unfortunately the lady Kelly who looked at me with pity from the start I walked through the doors of Halifax branch @ Salisbury dealt with me badly and sadly talking to me so arrogant it made me feel like I wasn’t a customer but rather someone who is barely accepted at Halifax Bank even though I have been using Halifax since 2016 I believe. She wasn’t helpful at all and she should receive a full customer service training. No wonder why this place got only 2.7 stars out of 5 stars.
I would like to give Kelly a 0stars for not even trying to help a customer of Halifax Bank.
Lucky for me Kelly has been sent in and a new lady appeared who was to be so helpful it turned things around! Joy was lovely and helpful and was joy to deal with to be honest. She was knowledgeable and helped me with every question I have had and helped me with my every request.
If it wasn’t for her I would be considering closing my bank accounts with Halifax, just because of Kelly and her attitude towards me the customer.
As mentioned 0 stars for Kelly and 5 Stars for Joy.

C J.

1/5

Had lost my phone and wallet. Meaning no online banking or card to use a atm. I went instore with my passport to prove my identity. Though they agreed that I'm the card holder they refused to allow me to get cash out or transfer any money. Told me I need to go without until I've got a new card. Luckily I have accounts with other banks otherwise my kids wouldn't be able to eat for the next 5 working business days it takes for my card to arrive

Johnnie P.

1/5

We drove all the way from Ringwood to find Salisbury's Halifax branch closed on Thursdays. Whereas their Web site says they're open!

Toncor12

5/5

I genuinely believe Halifax has improved substantially since many of the one star reviews were posted. The staff are attentive, caring and solved many problems regarding my power of attorney difficulties in an efficient and professional manner. They have a lady patrolling the banking hall asking if she can assist you which is a very nice touch. Well done to Manager and staff there. Tony

Williep

1/5

Very disappointed. I was with Halifax for 6+ years and I never could have a product with them. When I asked for a credit card they said I can have one (my credit score was good and I needed any type of lending for my score to be excellent) however, when I applied it was declined, so I contacted credit card team and they told me to apply again (I was nervous it will affect my credit score) anyways I did it what I was told as they are the “experts”. It was all declined once again. My credit score was affected, of course! I contact the credit card team and visited this branch and, they told me: “leave it with me, I will investigate this further and contact your back” and guess what? I never hear anything from them. So I have switch my bank with a very low credit score and trying to building up my record with my new bank. After 6 months with my new bank they have offered me a credit card, loan, overdraft and I look forward for my future mortgage with them.

a huge lack of communication between the staff members, zero ownership, customer service is very appalling and contradicted (listen to the calls and get QA correctly).

ming W.

1/5

I been with Halifax for more then 10years and been many branches including in Scotland and all staff are very friendly n helpful in all kind. But at Salisbury the staff are totally different between heaven n hell. Not willing to help, bad attitude, racist, not friendly and the worst is hopping customers not to came for any transactions. Even don't have any customer around still not willing to help when we needed. Hopefully management will look into this problem. Come to the worst if the branch is closed the staff will still blaming others and not looking into the service problem. Thx

RICHARD J.

2/5

Saturday morning and only 1 till counter open as usual plus a queue of 4 people at the Customer Service Desk in the public area part of the Halifax. Wanted to transfer some money from a current account to another and have done this at both the Till Counter and also on the I pad at Customer Services in the past. As the lady on the Till Counter was not occupied went over to her to ask to do this transaction. Was told not possible to do this at the Till Counter as there were enough Halifax staff out in the public area to deal with this transaction using I pads. So she was content to sit gazing out through her glass screen into the public area doing absolutely nothing watching yet enough person join the queue to wait for an I pad to become available. Very poor customer service especially on a busy Saturday morning.

Paul M.

1/5

After 17 years as a Halifax customer I was truly disappointed at the shocking attitude and poor customer. This branch used to be friendly and helpful but having not visited the branch for 6 months it would seem that the customer service training has stopped. It's a sad end to an otherwise satisfactory relationship. One moment of dreadful service and another customer leaves.