Higgs Newton Kenyon Solicitors - Liverpool

Jamie165

Shockingly poor law firm. I spoke with one of their paralegals (Justyna Grzelak) about my case last month, making her aware from the outset that I have significant and enduring mental health issues including ptsd following a traumatic incident which took place two years ago. I also notified her that I suffered a mental breakdown as a direct consequence of the organisation responsible for what happened to me deleting the CCTV footage of the incident several weeks after I wrote to them requesting the preservation of said footage.

Justyna exhibited zero empathy and even cut me short to alternatively focus on inappropriate questioning completely unrelated to my case.

HNK's website (riddled with grammatical errors and spelling mistakes) describes her as a qualified mental health first aider who is purportedly "well equipped to assist any of our client [sic] who struggle with their mental health" with a supposed additional interest in the "mental health welling [sic] of her co-workers".

In stark contrast to her self-serving online profile, she was callous, abrupt and rude towards me throughout my consultation with her. In spite of spending several hours preparing and collating a comprehensive bundle of evidence (at her insistence) I was subsequently informed weeks later, without any discernible valid reason or explanation, that my case lacked merit.

Thereafter, when I wrote back to HNK requesting clarification of the evidential/legal basis of their decision, they refused to provide one.

To add further insult to injury, HNK said they would only be prepared to reconsider their (unreasoned) position if I was able to somehow obtain CCTV footage of the incident, in spite of the fact that I had advised them from the outset that the footage was deliberately and wilfully erased by those responsible for what happened to me and had provided them with incontrovertible documentary evidence of this.

HNK's unabashed lack of empathy and/or professionalism has only served to compound the significant trauma and injury I have already suffered. I would respectfully suggest exercising extreme caution before deciding to instruct them. I would not wish the unpleasant ordeal they put me through on my worst enemy.

Postscript: Since writing this review, I have since become aware of HNK's rating on Trustpilot (at the time of writing, just 2.2 stars out of a possible 5, with 75% of reviews giving them just 1 star). I wish that I had known this before instructing them. It would have saved me a significant amount of time and trouble.

Tony B.

Thank you to Deepa and her team for having faith and trust in me and getting the justice I deserved.

It was never about money with me - it was simply about proving I was totally innocent of any wrong doing.

If you have the strength and confidence to do it then please do so if you believe you have a legitimate chance.

Thank you to HNK!

Zarab H.

I was totally unlawfully arrested and detained by the police. I had done nothing wrong. They locked me for a day and released me without charge. I was fuming and luckily got in touch with these solicitors. Everything was done over the phone and via email. It was very easy. Took about half an hour. 4 months later I get a call saying I had been offered £1000 by the police. I accepted the offer and minus the win fee for the solicitors, they transferred 725 quid into my account. If anyone is ever in a similar situation then get in touch with these guys. They do all the work with zero costs.

Peter K.

I spoke to HNK about my case and they immediately agreed to take it on against the police for what they did to me. They were confident of winning from the start and had the time to speak to me at length explaining the process, what was involved, how long it would take and what they predicted.
I was kept updated about the communication between themselves and the police. They quickly settled the case and within a week of the police conceding and agreeing an amount of compensation, the money was paid into my account.
Becky was the person I mostly spoke to. She explained everything to me and answered any questions I had. She was professional as well as friendly and understanding.
Thank you to Becky and HNK I can't recommend them enough

Mick P.

I found Higgs Newton Kenyon Solicitors online.
They had very good reviews so I decided to give them a try.
They were very professional from the start in dealing with my case, everything was explained to me in lamens terms, communication was excellent and they kept to there time lines.
This ended in a win claim for me, my compensation was deposited into my account promptly less there fees which had been discussed at the beginning of the process.
In all a very professional and prompt service
From Higgs Newton Kenyan Solicitors

Mike M. P.

Very professional firm and had a great experience with them. I did not feel pressured from the first call to the last one and the solicitor did a heck of amount of work in the background to get me a positive outcome. At every stage I did receive an update on the progress and next steps so I was very pleased with how it was handled. Thank you!

Adam L.

Helpful, Prompt with communication.

Assisted me in holding local police force accountable for the unnecessary actions and getting compensation.

Managed to settle out of court, managed to haggle for additional funds than originally agreed

Ryan T.

I reached out to several ‘no win, no fee’ solicitors about my wrongful arrest claim, but most either ignored me or weren’t interested in taking it on. HNK Solicitors, on the other hand, took my case seriously from the start. They acted swiftly, kept me informed throughout, and provided solid legal advice at every stage.
When I received an initial compensation offer, they immediately pointed out that I was being lowballed and pushed for a better settlement. Thanks to their expertise and persistence, I ended up with a significantly improved outcome.

If you're struggling to find representation for a wrongful arrest claim, I highly recommend them. They get things done and fight to ensure you receive fair compensation.