Hilton London Bankside - London

vipse2024

This hotel is absolutely amazing. If you were staying in London, the service from the moment we checked in the front desk the room everything has been extra extraordinary. We have loved using the lounge and the service there has been top-notch, especially Yen! So attentive and kind to the kids. Yen has gone above and beyond for the lounge making the stay so nice.

danielfG9303RT

Awesome staff and great food for breakfast. Fast elevators and very clean rooms. The pool is nice but a bit noisy due to being indoors. Beds were very comfortable and showers were nice as well. The hotel is a short walk to Bankside pier and Blackfriers train station.

Tener H.

Incredibly family friendly. We booked a family room and it was decorated with fox blankets, pillows and fox stuffies for my kids. They had kid sized slippers and fluffy robes for them. There's a complimentary candy bar downstairs and they even had slushies today!
The pool is so necessary after a long day of sight seeing. They provide gigantic plush towels at the pool and luxurious private rainfall showers in the locker room (it's been 2 nights and we haven't even showered in our room yet). The fitness center is great and they even offer fruit and bars there.

The breakfast buffet is phenomenal. The waffles are perfect, I love the made to order omelettes and poached eggs. They even had congee! There's fresh made orange, grapefruit and apple juice. Soy milk, oat milk, and coconut milk in cute little glass bottles. Such a great way to start off the day.

Ileana at reservations was amazing working with me to cancel/rebook my reservations. And all the front desk we have interacted with have been so pleasant and helpful. I've needed stuff printed and it was a breeze with their help.

The concierge and porters are great. They gave my kids a fox (the mascot of the hotel) scavenger. There are white fox statues all over and they have to find them!

The lounge is key. After a long day of sight seeing it is invaluable to just be able to go to the lounge and freshen up with drinks and food. No need to wait to order room service or buy sandwiches (although there is an Amazon fresh store just across the street). The food, staff and service are amazing. Yesterday was lamb curry and it was sooooo good. I still regret not eating more. Today was pasta and Bolognese. My kids inhaled it. There's always a vegetarian options and small sandwiches available. There's also a well stocked cold buffet.

The only downside is they're doing work to expand the hotel (we haven't heard any noise) and our window is frosted to give us privacy. Doesn't really affect us as we're too exhausted every day to do much else. We are loving our stay here!

Lynn A.

Beautiful hotel and the hotel was under construction but we didn’t notice any noise or disturbances. Fantastic location and in a quiet area. We enjoyed our walks to and from the hotel. The concierge was fabulous and the food was fresh and rooms were really nice.

sueleendeelan

had such a lovely experience, everyone that works here is so nice! thank you for all the lovely chats. will definitely come here again at some point. ashok and tyrese were exceptionally lovely and very friendly as bartenders. the live music was also amazing

drchips420

i just came back from the Hilton Bankside. staff everywhere! all knew our names, why we were there (anniversary) The staff and the food etc were excellent The room , squeaky bed , and the only thing in the " bar" was 4 biscuits and two bottles of water in the fridge. Nothing else . We asked about them at checkout. We were on the lowest tier (300 quid per night ) to get anything we would need to be in the higher level.. even though they knew it was our anniversary.. a little flower, a choccy anything ... so yes the pool , bar, breaky was awesome... As I said , the breakfast was awesome (ours was included in our price of the room ) the waffles are stunning , however the lack of anything in the room , no coffee machine etc for this price you expect the basic level to be good ..would i stay here again , yes... but only at the right price.. ah yes the building work . Our windows were covered over with plastic , light still came in we were in the inside room eg pointing towards the middle of the hotel

lynna40

Fantastic service and great drinks. We loved the hotel and staff. We ordered room service and enjoyed our stay. The concierge was helpful and Nour gave us great recommendations. Nice pubs, restaurants, and shops nearby.

Chris J.

I cannot recommend this place enough. Really, the location was perfect and the room was spacious, comfortable and clean. The place is modern and the restaurant was delicious. I recommend the sticky toffee pudding. The restaurant is a bit pricey, but it is London. The location was really perfect for us, we walked to the Tate, the millennium bridge, the London Eye and Borough Market. The underground is a short walk away and you can get anywhere in the city from there or a bus nearby. We have already recommended this place to friends and will definitely be back. The staff were all fantastic too!