Matthew James Property Consultants Ltd - Colchester

Dan h

I would like to express my deepest appreciation to Matthew James Letting Agents for their outstanding service during my tenancy. From the very beginning, they have demonstrated exceptional professionalism, attention to detail, and a genuine commitment to ensuring a smooth and comfortable living experience.

The team at Matthew James is incredibly responsive and proactive, always addressing any concerns or maintenance issues promptly and efficiently. Their consistency and hard work truly set them apart from other letting agents I’ve encountered. Whether it’s communication, providing guidance, or ensuring that all aspects of my tenancy run smoothly, they consistently exceed expectations.

I’m genuinely grateful for their ongoing efforts and dedication, which continue to make my time as a tenant enjoyable and hassle-free. I highly recommend Matthew James Letting Agents to anyone looking for reliable, trustworthy, and professional service.

Thank you for making this experience exceptional!

Kelly Rendell

Matt was brilliant from start to finish. A really lovely person, very easy to get communicate with and fast at responding. He was so welcoming and knowledgeable when we met. The little gift bag was just such a lovely touch. I have always private rented not through an agent or consultant so I was quiet nervous how things would work but I feel very happy with everything I have experienced so far! Great company!

Nicoline Botha

From the day that I saw the property on the adds board, I knew that this was the house I wanted to live in. Our viewing went very well and Sam, who was on duty at the property, answered all our questions. Although the approval process was quite lengthy due to our previous landlord being on leave, Matt was always attentive and patient during the long wait.
The Landlord (via a family member who acted as managing agent) agreed that we could start moving over our furniture a week ahead of the scheduled move-in date, which helped tremendously, but 2 days before we would officially move into the property (on a Friday), due to unforeseen circumstances, we encountered a very unfortunate event on the Wednesday which would potentially change the conditions of our rental agreement. Without writing a long story here, to say the least, it caused a huge amount of stress, tears, a sleepless night on the Wednesday, hours spent on the internet trying to find another suitable property. At this point we were dealing directly with a family member of the landlord, who was acting as their appointed managing agent, as we were told by them that we would not be dealing with Matthew James Property Consultants any further. We were forced to make a decision during the night hours of Wednesday on whether we would be moving into the property on Friday (keep in mind that all our belongings were now already moved) or whether we would move somewhere else.
On Thursday morning I decided to call Sam at Matthew James Property Consultants to explain the situation and hear what options we had. Sam handled the situation like a master and told me not to worry and that he would talk to the landlord directly. After a lot of further stress during the day and various phone calls, we received an email in the afternoon from Sam with revised rental conditions which were negotiated by Matt, while he was actually on leave in another country, but then intervened in the situation. To say that we were overjoyed is an understatement. I will at any time in any place recommend Matthew James Property Consultants to anyone. I can not explain how grateful we are to Matt and Sam for the outcome of the matter and we love living in our home. Thank You would never be enough.
Both Matt and Sam needs to be commended for the excellent service they gave to both parties – landlord and tenant. Sam did so much to resolve the issue and handled it very professionally. Even though I was in tears and extremely stressed up, he remained calm and comforted me. He then later on decided that there is strength in numbers and asked Matt to intervene. Even Though Matt was on leave in a different country at that point in time, he didn't hesitate to call the landlord to find middle ground which ended in a positive outcome. I am forever grateful for the way both of them handled the matter. They really do make an amazing team.

Shirley Lam

Matthew James is a reliable, trust worthy, responsive, understanding customer needs property agent. Provide sufficient help and support for overseas customer in good communication.

B HB

Very friendly staff! They always remember the first names of my wife and I. They are very prompt at replying to emails and extremely good at responding to any issues with the house (not that there are many!). We once locked ourselves out the house and within minutes Sam drove round to let us in!

Hanady Al D

I was really afraid to leave my pervoius house and area.I did contact alot of agencies but i didnot feel comfortable except with Matthew James . they are really good staff Sam ,all the time answe my questions he s very great guy(Sam you are the best)The lady who answe the phone she is great too.Their manager Matt so supportive . if you are looking for full package dont go so far because Matthew james here. Turst me

Elaine “Lainey” Lewis

I have had the services of Matthew James for four years and from the onset cannot fault them. From the very first viewing of the rental property to moving in and then aftercare was/is faultless. Fantastic customer care, always a solid professional and friendly approach with a "nothing is too much trouble" attitude. Without a doubt happy to recommend Matthew James to prospective landlords and tenants. Keep up the good work!!!!

Josh & Abi Young

Matt and the team are amazing. So helpful. Would highly recommend. Wouldn’t use anyone else now. Thank you!