Mystery Customer Evaluations - Edinburgh

Johura B.

MCE has been a wonderful experience for me. I have enjoyed travelling around London to do all my assignments. I love it best when the assignment are very close to my home address. Pay is on time and the correct amount. Thank you mystery customer evaluation Team for your hard work.

Linda M.

I've worked with Mark at MCE for about 10yrs now without any problems. His visits are straightforward and I like the reporting system he uses. Payment days are regular every month. MCE is one of my favourite companies to work with 😃👍

Kenny S.

Having worked closely with the team at Mystery Customer Evaluations over the past 8 years I can not recommend the services they provide highly enough.
Mark and the team are excellent at working with you and listening to the needs of your business, even on more than one occasion spending some time on site reviewing the customer journey to see where they could build out our evaluations in the early stages as the industry was very complex and had many variables that the customer could take advantage of.
Over the time we have worked with them we have manged to increase our customer base and shown growth in performances across the board due to the feedback that they provide us with.
The video evaluations are invaluable ad they will surprise you as to what is going on within your business, trust me I have had a few horror stories, so take advantage of this service.
Great to work with, simple systems and processes and a team that listen to your every need and reliable, these qualities are hard to find but with Mystery Customer Evaluations you have this in bucket fulls.

Farhan M.

Great company to work with, very professional and it is easy to get hold of staff when needed.

Steve C.

Great company to work for. The reports are always well considered and explained. The scenarios are well designed and are clearly put together in consultation with the organisation, to enable members of staff to demonstrate their customer service skills.

John M.

Very easy company to work with, simple briefs, easy to follow and great communicators.
Good payers and always available to discuss the visits, excellent people to work for.

John McGregor
Chesterfield

Liz M.

Great company who provide succinct, well written reports and statistics to help monitor and improve customer service within your business. Competitive pricing. They have also been in business for years and you get to talk to a real person with any queries you have.

Andrew M.

I have been mystery shopping for 14 years now. I can state with confidence and honesty that MCE is the best company I have worked for ( and I have shopped for in excess of 30 firms ).
The staff are always helpful and ready to provide back up and advice whenever required.
Reporting and briefing notes are always clear and easy to follow.
Payments are fair ands made swiftly.
It is a pleasure to work with MCE, I only wish I could carry out more visits for them.