Robust IT Training - Harlow

James M.

I was looking to upgrade my course from 3 courses to do all 5. I thought it would be such a hassle but it was all done in a couple of hours. Rebecca (Becky) was so helpful and got everything sorted for me so quickly. I couldn't of asked for a more friendly and supportive service. I would strongly recommend these guys if you're looking to get into cyber security. The whole support team always responds so quickly and can give you guidance throughout your courses. Highly impressed 🙂

Corrin

Discriminatory, Misleading, and Unprofessional – Neurodivergent Learners Beware!!

I foolishly paid £900 to date, for Robust IT’s cybersecurity training expecting structure, support, and quality. Instead, I received:

• Pirated PDF textbooks hosted via unsecured Google Drive

• Free YouTube videos presented as course content

• AI-narrated PowerPoints that were sensory-inaccessible

• No structured support, despite repeated neurodivergent disclosure

As a diagnosed neurodivergent learner (ADHD, AuDHD traits), I made multiple formal requests for support under the Equality Act 2010. Instead, I was told my needs were “too complicated,” and the promised support plan was quietly dropped.

Their “Compliance Manager” Malcolm ignored formal complaint deadlines and closed support tickets without resolution. I had to create my own learning system just to pass the SC-900 exam — which I paid for separately and passed entirely independently.

Other major issues:

• Nearly 100 student emails exposed via Google Drive (serious GDPR breach)

• Falsely advertise “Microsoft Gold Partner” status (retired in 2022)

• Aggressive language used around chargebacks despite failure to deliver promised service

This provider failed in its duty of care, accessibility obligations, and basic service delivery. I am now pursuing complaints with:

• Trading Standards

• Information Commissioner’s Office (ICO)

• Equality Advisory & Support Service (EASS)

• Microsoft Partner Compliance team

If you are neurodivergent or value ethical, professional training — avoid Robust IT!!

EDIT (3rd June 2025)

I’m adding this update in response to Robust IT’s reply:

• They are misrepresenting my situation. I disclosed my ADHD and suspected autism very early (December 2024, a month after enrolling), not “four months in” as they claim. The time I disclosed doesn’t matter legally — once aware, they had a duty under the Equality Act 2010. They promised a support plan, then withdrew it, calling my needs “too complicated.” They never followed through.

• I sent them a detailed formal complaint in April 2025, including evidence of discrimination, data breaches, and misrepresentation. They never responded to this complaint — only to my legal Letter Before Action in May.

• The SC-900 exam was passed solely through my own self-study and resources I paid for myself, not their materials. Their own mock tests said I wasn’t ready, so I studied alone to pass. Their content was so inaccessible it caused sensory overload. Free online materials were/are far better.

• The partial refund offer was just them offering back my own money to silence me, not a fair or genuine resolution. They later offered a full refund but only if I deleted my honest reviews and personal ND posts — that’s manipulative.

• Their comments about the Google Drive “informal sharing” downplay a serious GDPR breach exposing nearly 100 student emails without consent. I have the evidence.

• I’m aware of other ND learners also struggling with inaccessible materials and broken promises of support — it’s a wider pattern.

• Their “unmet promises” question? They failed on their own sales claims: “tailored support,” “structured pathways,” “Microsoft Gold Partner” (which they admit expired), and “quality materials.” They forced me to do everything on my own while ignoring my accessibility needs.

I didn’t want to write reviews or share my experience. But their refusal to help, then attempts to silence me, forced me to do so. This has consumed time, energy, and halted my career change goals in cybersecurity. My intention is to warn other neurodivergent learners and hold them accountable.

I stand by my experience and my right to share it.

Anup J.

I was looking for an IT course and got Robust IT. Rebecca Bambrick from sales team listened to my situation and guided me very well. She explained the course with details and processed the boarding smoothly. Looking forward to complete the course and give more update here.

Jesse N. A.

Coming into this program with over a decade of IT support and consulting experience, I was no noob. However, Jeremy's classes have been a real eye opener. An exceptional instructor! with a wellspring of knowledge and experience in the cybersecurity and IT sphere. He's patient, engaging, and ensures everyone understands the core concepts. His teaching style makes learning enjoyable, and he even provides valuable career guidance.He dives deep into the foundational processes behind cloud concepts and their vast applications, connecting the dots in a way that made many things finally click for me. Those "aha!" moments were incredibly rewarding.

The Robust IT support system is epic. My course advisor, Darren, is always there to help – schedule classes, provide materials, and answer any questions I have. It's great to know there's always someone to reach out to. Just ask away and you'll be sorted.
I'm confident I'm on the right track to succeed in this program. I recommend Robust IT to anyone considering a career in cybersecurity.

Mamadou L.

I would to take some time to thank Becky, Rebecca Bambrick, for her undaunting support during my onboarding at Robust IT. I was a little bit irresolute at first, but with her help and a bit of research, I came to the conclusion that this would be a great path to take in order to leap forward in my tech journey by applying to the AI engineer course. hope you have a great day

Syed A.

I would like to extend my sincere appreciation for her support and encouragement in helping me pursue a Cybersecurity course. Her guidance and confidence in my abilities played a key role in my decision to take this important step toward professional growth. Her support has been both valuable and impactful, and I am truly grateful for her mentorship.
Thank you so much @Rebecca Bambrick

mohammadfaisal K.

i have enrolled myself with Robust IT Training for cyber security , first of all i want to give a warm thanks to Rebecca Bambrick as she was very good at listening all my quires and she has guided me very well, Thank you so much i am hoping for the best with my course.

oMrRhino

Review of Robust IT
My name is Lewis, and I recently completed a two-year course package with Robust IT, consisting of five courses. Transitioning from a lorry driver to IT was daunting, but with significant dedication, I earned my qualifications. Despite working 60 to 70 hours a week, I managed to study and complete the courses.

A major benefit was the option to attend classes. My tutor, Jeremy, was exceptionally knowledgeable and helpful, always ready to answer any question. His dedication made a significant difference in my learning experience.

Robust IT's customer service was outstanding. They were always willing to provide extra materials and assistance, prioritizing student success. For those considering Network+, I recommend the two-week classroom option due to the extensive material covered.

As someone with dyslexia, I found Robust IT very accommodating. Their support helped me overcome challenges and achieve my goals. They also provided regular reminders and check-ins, ensuring I stayed on track.

Overall, I highly recommend Robust IT. Their excellent tutors and customer service made a significant impact on my learning journey. I plan to return for another qualification soon.