Russel + Aitken (Falkirk + Alloa) Ltd - Alloa

Russel + Aitken (Falkirk + Alloa) Ltd

Russel + Aitken, located at 19 Mar St, Alloa FK10 1HR, United Kingdom, is a distinguished law firm that caters to a variety of legal needs in Falkirk and Alloa areas. With a contact telephone number 1259723201 and an online presence through randa-fa.co.uk, this firm stands out for its accessibility and client-focused services.

Overview: Russel + Aitken (Falkirk + Alloa) Ltd operates as a law firm, providing comprehensive legal services. The company's commitment to accessibility is evident with its wheelchair-accessible car park and entrance, making their services available to all potential clients, including those with mobility concerns. It's noteworthy that an appointment is required before visiting, indicating a structured and professional approach to client service.

Specialties: The firm specializes in offering legal support across various domains, although specific areas are best explored on their website. Their services are likely tailored to meet the diverse needs of individuals and businesses within their local jurisdiction.

Location and Accessibility: Situated at 19 Mar St, Alloa FK10 1HR, United Kingdom, Russel + Aitken is conveniently located for clients in Falkirk and Alloa. The business prides itself on being wheelchair-accessible, ensuring that all clients can access their services without barriers. This attention to accessibility reflects the firm's commitment to inclusivity and customer care.

Contact Information: For those looking to reach out, the telephone number 1259723201 is provided for direct communication. The website randa-fa.co.uk serves as an additional resource for potential clients, offering more detailed information about their services and how to proceed with legal inquiries.

Online Presence and Reviews: The firm maintains an online footprint with a website that likely provides comprehensive information about their legal services. Furthermore, Google My Business lists 33 reviews for Russel + Aitken, suggesting a level of public engagement and transparency in client feedback. The average opinion scored is 3.6 out of 5, indicating a generally positive client experience, though there is room for improvement in certain areas.

Appointment Required: One of the key points of interest for prospective clients is the requirement for an appointment. This suggests a personalized service model where clients can receive focused attention from the legal team, potentially leading to more effective case handling and client satisfaction.

Recommended Information for Potential Clients: For anyone considering seeking legal advice or representation from Russel + Aitken, it's recommended to:

• Prepare any relevant documents or information prior to the appointment to ensure efficient use of time.
• Access their website for detailed service descriptions and to familiarize oneself with the firm's approach and specialties.
• Consider visiting the wheelchair-accessible location, or arranging an alternative means of access if necessary.
• Review the available reviews on randa-fa.co.uk to gauge the quality of service and the firm's reputation.
• Be prepared to discuss your legal needs clearly and thoroughly during the required appointment to facilitate the best possible service.

Summary: Russel + Aitken (Falkirk + Alloa) Ltd is a law firm situated in Alloa, offering accessible and tailored legal services with a generally positive client feedback, though there is room for improvement.

Keywords: Law Firm, Alloa, Falkirk, Legal Services, Disability Access, Appointment Required, Positive Reviews
Word Count: 454 words
Quality Score:

👍 Reviews of Russel + Aitken (Falkirk + Alloa) Ltd

James W.

1/5

First of all what is not in dispute is that Russel and Aitken lost my late mother's house deeds. It distressed her that a lawyer trusted to hold documents securely could not do that. By then she had had already her will drawn up by them and swore it was the last thing she would do with them. It was. She passed away earlier this year.with some trepidation, I called the Alloa office and asked to retrieve the will. They said they needed 24 hours to get it back and call after 12 with photo ID and proof of address. I called the Alloa office next day again to check it was in and drove from Glasgow to pick it up. Emotional day picking up mum's will. It wasn't there. Sets all kinds of hares running because of the previous loss of documents but eventually told they are in the Falkirk office. Alloa Receptionist says that happened regularly since switchboard was centralised there. People think the Alloa number is the Alloa office naturally, but it is not , it's Falkirk and I'm sure wasn't announced as such to me on multiple calls. Drove to Falkirk. First no staff available to open door. But called and eventually someone came. Was told I needed another document , death certificate to pick it up. I'm also sure they did not ask for this. I Complained but stonewalled by senior staff member. No telephone recording. "My staff would never get this wrong" "colleague overheard directions being given”, No ”Sorry for any possible misunderstanding" which would have been enough . Now I'm not infallible (unlike Russel and Aitken staff?) , but the mistake made in the rebuttle was overegging the pudding on the directions ”given". which further convinced me I had not been informed correctly multiple times. IMHO a total lack of accountability and compassion to an upset bereaved customer. Not a huge transgression or impact you might say, but this goes to trust. You have to be able to trust your lawyer and myself and my family having lost that, will now use another, more local, Alloa lawyer. Edit. They just responded below with a inadequate boiler plate response. Only 2 years after the original review shows exactly how much they care!

Syl V.

1/5

Yesterday I had a visit with a solicitor who was supposed to take care of my divorce. Fifteen minutes of conversation for free. For 5 minutes he collected all the information needed to give an opinion that a divorce is impossible because one of the children is out of the country with his father. Nevertheless, he dragged the conversation under the pretext of inserting data into the data system to cover the costs of the trial by the state. In the reservation I had to pay 42 pounds. This is an incorrect attitude of an official who should represent the law and not stretch the singiel mother.

David T.

1/5

Worse than useless, infact i'd go as far as to say they were criminal, they were supposed to be defending me but it seemed they wanted to defend the police and not me.....i sacked them before it went to trial and chose to defend myself.

Katie M.

5/5

Great family lawyer, they make sure you know what's going on and encourage you to ask questions if unsure, desk staff also are lovely

Catrina P.

3/5

Very slow to respond to calls ,infact they very rarely call you back if you send an email add yourself in it otherwise they will say they never received it .

Tom M.

4/5

Efficient service on my recent visit to construct my Wil and other business.

Sandra D.

1/5

They never returned my call.

Nourdine B.

3/5

Not bad