wilko - Oxford

About Wilko

Wilko, previously known as Wilkinson Hardware Stores, is a popular retail store chain based in the United Kingdom. It offers a wide range of products, with a particular focus on hardware and home improvement items. With a extensive network of stores, including the one located at Templars Square Shopping Centre, 1/2 The Square, OX4 3UZ, United Kingdom, Wilko provides customers with convenient access to its products.

Wilko's website, accessible at wilko.com, serves as a comprehensive platform where customers can browse products, check prices, and even place orders for home delivery. The store's customer service can be reached via the website's contact form, although there is no specific telephone number provided for the Templars Square branch.

Specialties and Services

Wilko specializes in hardware and home improvement products. Its offerings include:

• Building materials and tools
• Paint and decorating supplies
• Kitchen and bathroom fittings
• Gardening equipment
• DIY and craft materials

In addition to its extensive product range, Wilko offers several services to enhance the shopping experience:

• Same-day delivery: Wilko provides a same-day delivery service for online orders, ensuring customers receive their purchases promptly.
• Wi-Fi: Free Wi-Fi is available in store, allowing customers to browse the internet or use store-specific apps while shopping.
• Payment methods: Wilko accepts various payment methods, including debit cards, NFC mobile payments, and credit cards.
• Self-service checkout: For added convenience, Wilko offers self-service checkout options for customers paying by card.

Customer Opinions

Wilko's Templars Square branch has received 793 reviews on Google My Business, with an average rating of 4.2 out of 5. This suggests that the store generally meets or exceeds customer expectations. Some of the most common praises include:

• Bright and well-stocked store layout
• Competitive pricing on a wide range of products
• Convenient location and easy access
• Helpful and attentive staff

However, some customers have raised concerns about the queuing system at the tills, with one customer mentioning a 'woeful queuing for the tills' and another noting that the self-service checkout option, while available, can be a 'faff' to use. These comments highlight areas where Wilko might consider improving its checkout process to enhance the overall shopping experience.

Why Choose Wilko

Wilko's Templars Square store offers customers a one-stop shop for hardware and home improvement needs. With a wide product range, competitive pricing, and convenient services such as same-day delivery, Wilko caters to the diverse needs of its customers. Its customer-focused approach, as reflected in its high average rating, makes Wilko a popular choice for shoppers in the area.

While there may be room for improvement in the checkout process, Wilko's Templars Square branch provides a well-stocked, conveniently located shopping experience that meets the expectations of most customers. By addressing the minor concerns raised by some customers, Wilko can continue to improve its services and maintain its position as a go-to destination for hardware and home improvement products.

👍 Reviews of wilko

Rob D.

3/5

Like most Wilkinson stores this one is bright and well stocked and the goods are competitily priced, i thought this 5 litre white paint for just £7. The bad news is the woeful queuing for the tills, there is an option to serve yourself if you are paying by card, however this is a bit of a faff, and you feel like an unpaid staff.

Amanda L.

5/5

I received excellent customer service today. First Elizabeth kindly looked up a product on the stores stock website. She was so friendly and seemed very happy and polite. Sandra then took me to the item and gave me some advice regarding ideal products for my needs. She was also very approachable, friendly and content in her work. I will return to this store in the future I shall also recommend it to friends & family

Darrell W.

5/5

Love it been going there for years. They sell all sorts from food to garden stuff house hold stuff all cheap and affordable I love it. Got many garden stuff from there benches BBQs seeds I took to Malaysia that my misses couldn't get. Well cool place

Dessi V.

5/5

Always happy with wilko!! So reasonable price!!
I wish that there was another one in city centre. There were no smaller bins and if this could be added it will be even better.

Rachel C.

5/5

Usually the time that I go is quiet if you're picking up click and collect. Staff are friendly and sometimes there are great deals in store. If your looking for something that may have sold out at other Local wilko's try this one

Michal S.

2/5

Just went there to see if there was anything decent on sale since it went into administration, but no luck as the shelves were almost empty like for the last 2 years and there was not much on sale at all. Such a shame as it used to be a lovely place to shop.

Lorraine J.

5/5

I do like the occasional trip to wilko. They are very good at having in stock what is displayed on their website.

Not enough Staff available for checkouts which clearly frustrated waiting customers.

Always well stocked and always a good place to bargain hunt for household essentials.

S B.

3/5

This store has a great selection, everything you need plus other stuff you didn't know you needed. You can order online and collect it here too. Many people go to the pound shop near by but many products are cheaper in Wilko like cleaning wipes, hand wash and more!
Reason for 3 stars only - You have to check what you have been charged, the pricing can often be wrong (like special offer items being charged normal price) and items often have the wrong price on the shelf, sometimes there are no prices shown. The staff are hit and miss. There are some really nice ones but some are quite rude, one young guy treated me like I had the plague when he saw eczema on my arm.. They rush you at the checkout too, they start serving the next person when you are still trying to pack your stuff which makes me feel quite stressed.