Willow Brook Mortgages - Bristol

Olivia T.

Christian has been a wonderful advisor through the process of obtaining our mortgage, explaining everything and being available for any questions we had as we were first time buyers. Tilly was also a great help with keeping us updated with the whole application from start to finish. The lines of communication were clear and the whole process was seamless. We would recommend and will be using again in the future!

Becky R.

From the initial consultation to securing my mortgage, Christian Queen provided exceptional service. His expertise in the mortgage market was impressive, and he explained everything clearly, making me feel comfortable and confident throughout the whole process. Christian always readily available, quick to respond to my questions, and took the time to understand my specific needs. The whole process was smooth and stress-free, and i feel i got excellent value for his services. I would highly recommend Christian to anyone. Thank you so much 😊

Art L.

I cannot speak highly enough of the exceptional service provided by Charles Mills, Steffie, and the entire team at Willow Brook Mortgages. They were instrumental in helping me secure a mortgage in an incredibly tight timeframe to beat the stamp duty increase deadline.
Proactive and personalized approach
From the very beginning, Charles demonstrated outstanding professionalism and dedication. Even before I formally applied, he took the initiative to call me personally, explaining exactly what information I would need to gather and encouraging me to start the process promptly. This proactive approach proved invaluable given my urgent timeline.
Expert guidance and perfect matching
What impressed me most was how they took the time to understand my specific financial situation and needs. Rather than offering a one-size-fits-all solution, they carefully matched me with the perfect mortgage product that aligned with my requirements. Their industry knowledge and relationships with lenders meant they could identify options I wouldn’t have found on my own.
Remarkable efficiency under pressure
The team managed to find me the right mortgage in less than a month—a timeline that seemed nearly impossible. As we approached the finish line, Steffie provided exceptional support, ensuring all final details were handled correctly and promptly. Her attention to detail was impeccable as she coordinated with all parties to ensure the mortgage was approved and funds were released exactly when needed.
Peace of mind during a stressful process
Buying a home—especially with a looming stamp duty deadline—is inherently stressful, but Charles, Steffie, and their team transformed this potentially overwhelming experience into a surprisingly smooth journey. Their clear communication, responsiveness, and genuine care for my best interests gave me complete confidence throughout the process.
For anyone seeking mortgage advice, particularly in time-sensitive situations, I wholeheartedly recommend Willow Brook Mortgages. Their combination of personalized service, industry expertise, and absolute commitment to meeting deadlines is truly exceptional. Thanks to them, I not only found a great mortgage for my time sensitive needs but also saved significantly on stamp duty costs.
Five stars for their hard work and excellent results!!!

Yasmin E.

I couldn’t be more grateful for the support I received from Christian throughout my mortgage journey. As a first-time buyer, I had a lot of questions and uncertainties, but Christian was incredibly patient, understanding, and always made me feel comfortable. He was more than happy to answer all my questions, no matter how small, and he really helped me feel confident every step of the way.

I was consistently kept me up to date with everything, ensuring I was never left in the dark. He truly went above and beyond to find the right lender for my situation, showing just how dedicated he is to his clients. He was also extremely helpful and proactive, making the whole process far less stressful than I imagined.

I would 100% recommend Christian and the Willowbrook team to anyone looking for a mortgage broker. The professionalism, patience, and genuine care for their clients make them an absolute standout. Thank you, Christian!

Yasmin B.

This was our first time applying for a mortgage and Charles Mills was nothing but efficient, helpful and responsive. Much to my disappointment our purchase was put on hold for over a year but Charles regularly checked in to see if we needdd anything. When the time came to finally put in an offer on a property, Charles sent the necessary figures over very promptly and then completed our mortgage application swiftly. I was personally shocked at how quickly it was and how effortless Charles made it. He was always at the other end of the phone if we had any queries and regularly kept us updated with any additional requirements or changes. Steffie then stepped in to see it over the line and we can’t wait now to move into our first home very soon. Thank you both for all your help, Yasmin and Sam.

Sorin S.

Willow Brook Mortgages were incredibly helpful with our remortgage process and made it very easy for us. I contacted them when our previous brokers didn't seem to want to make an effort to find us a better deal which Christopher from Willow Brook was more than happy to do. We are very happy with the outcome and process and Chris was so helpful and responsive to all our queries.
I will absolutely use them again next time around and will recommend them to my friends!

Louisa M.

An extremely professional, efficient and speedy service from Christian and Charles. I cannot recommend highly enough. Communications are prompt and I was never left waiting. I particularly like their portal which made it so easy and stress free to upload or sign and agree documents.

Highly recommended! And I will be doing so. Thank you team

conor H.

I recently had Charles Mills as my mortgage broker, and I couldn’t be happier with the experience. Even though we only communicated over the phone, Charles made the process seamless and straightforward and very much personalised to me.

Overall, I highly recommend Charles Mills for anyone in need of a knowledgeable and reliable mortgage broker. His expertise and commitment to client satisfaction are exceptional! I will be using him again when I am in need of a remortgage.