WOOLLISCROFTS SOLICITORS LIMITED incorporating Bishops & Edward Hollinshead - Stoke-on-Trent

Del E.

23rd November 2024 we engaged Woolliscrofts to do the conveyancing on our parents home....a good name, longstanding, respected company. We were aiming for the January auction and all looked well. Initial forms weren't sent out until January so no hope obviously of the January sale, then we had other forms not being sent out to us and needing us to remind them, phone calls went unanswered or not replied to for days causing delays, asking us for various proof documents that they've already received from us long ago, searches were mentioned in January but nothing done about it, I was then told the searches had been applied for on the morning of 7th Feb, I called later that day to find they hadnt at all and that the searches needed paying for before they could apply for them..... the next sale is 4 weeks away! So many people dealing with it, one not knowing what the other has done. We went from getting the house into the January auction, to the March auction..... I was told " I hope so". Needless to say the March sale came and went due to no legal pack available due to no search results. The searches came back and the house finally went in the April sale.

Bryan L.

Very poor. Ref. To our late Mothers Will, which was quite straightforward. We had prior done a lot of the work required, which was commented on. It took over 5months before even applying for probate and only when we chased things up ourselves did we miraculously within 3 days have paperwork sent to us to sign so probate could be applied for. Continually left in the dark. Never able to speak to anyone. A stressful time only made worse by their action (lack off). Could and should have been finalised a lot earlier. Highly unlikely to use this company (solicitor) again

Oliver S.

I recently sold a house through Woolliscrofts and they are by far the best solicitors going. The communication and support from Murray and the team was fantastic, and made what could have been a difficult and stressful process easy and painless. I will 100% be returning to Woolliscrofts next time I need a solicitor and would highly recommend you do too!

Zen K.

Friendly and highly professional service received today. Claire and Sophie dealt with query extremely efficiently and made the process seamless with their excellent on-desk knowledge. Matter dealt with promptly. Thanks again to Claire for her excellent direction with guiding me.

Stuart J.

We were recommended this firm for the sale of our home.

On entering to try and make an appointment three female members of staff were behind reception discussing Internet shopping two in their early 20's and one a more mature lady with glasses when they realised my presence they stopped. The mature lady then abruptly said "Can I help" not even a "Hello" I explained what we were looking for when the telephone rang instead of letting one of the others answer it she looked down and took the call, I looked at the two young ladies who rolled their eyes, at this point I thought how rude and if this is the way clients or prospective clients are treated I would rather find a company who will appreciate my business and walked out, I certainly would not recommend this company and have now found another solicitors.

Mr C.

Poor customer service. Rang them for a service and was told to wait for a call from the relevant department. No call back yet even after many weeks.

Debra S.

Very knowledgeable during a difficult claim against a family will. Kept informed at all times, felt extremely comfortable & supported when out of my depth with legalities. I have used Woolliscrofts soliceters for a Divorce, Probate, Litigation & propose to use them when I move house. Would not hesitate to recommend.

Bri

Took all the payout!! Left me with nothing.
Mr Jones the partner here told me I would receive a big payout of tens of thousands after serious injuries. After many,many, years the insurance company paid out and Woolliscrofts kept all the money. I received nothing, not a penny! They refused to help, refused to pursue further, refused everything. Not recommended.